Tag: UPS

Bowing to high fuel prices, UPS will change its policies on parcel service guarantees next month and no longer include the fuel surcharge in its refunds to customers.
The shift effective Sept. 2 means UPS will only refund the basic charge and whatever other accessorial charges were included in the bill, including pickup and special service charges.
“While nothing changes the ability of our customers to request a refund of shipping charges, we do still make the delivery,” a UPS spokesman said. “So since we still make the delivery, including fueling the truck to get it there, we are going to stop refunding the fuel surcharge fee.”
UPS adds 10.25 percent to its ground parcel bills as a fuel surcharge and will raise that rate to 10.5 percent Sept. 1. The fuel surcharge for air and international package shipments is 34.5 percent.

UPS released its sixth annual Corporate Sustainability Report with progress reports on the company’s economic, social and environmental performance. The report is posted at sustainability.ups.com.

The report is based on data from 2007, UPS’s 100th anniversary. Highlights include safety goals achieved, fuel conserved through technology and increases in global employee volunteerism and charitable giving. Additionally, the 2007 report includes a new Climate Change Statement and establishes 2011 sustainability goals.

“With these new additions, you will see that our sustainability goals and processes are evolving along with our business as we begin our second century,” said Chairman and CEO Scott Davis.

UPS was the first company in its industry to issue a sustainability report and to publicize its specific goals.

UPS pursues a wide range of socially responsible and sustainable business practices designed to reduce its impact on the environment and improve communities around the world. UPS is included in the Dow Jones and FTSE4Good Sustainability Indexes, which evaluate corporations based on economic, environmental and social criteria.