Tag: UPS

DHL looks to expand overseas shipments from the U.S.

Deutsche Post’s DHL is looking to expand overseas shipments from the United States, a senior U.S. manager said.

James Cameron, executive vice president of operations, said Plantation-based DHL has posted a ”slight uptick” in U.S. package volume. However, he added, DHL doesn’t necessarily want to be as big in the United States as FedEx and UPS. ”The scope of what we have is nowhere near the two big giants in the U.S.,” said Cameron.

DHL, a unit of Deutsche Post, Europe’s largest postal service, has spent more than $2 billion in the United States since 2003. DHL said in December it didn’t expect to break even in the United States until 2009.

DHL held about 2 percent of the U.S. ground delivery market at the end of 2006, with UPS controlling 68 percent and FedEx with 18 percent, according to Rick Paterson, an analyst with UBS Investment Research in New York. The U.S. Postal Service and other firms have the rest.

Deutsche Post, based in Bonn, labeled DHL’s U.S. unit its ”weakest performer” in December.

”DHL just does not compete with FedEx and UPS when it comes to service and reliability,” Daniel Ortwerth, an Edward Jones & Co. analyst in St. Louis, said. “The U.S. customer just does not tolerate that.”

Satish Jindel, president of Pittsburgh-based SJ Consulting, said he expects DHL to stick with its strategy of retaining the business it has already won in U.S. ground shipping for at least the next two years, until it is profitable.

DHL’s U.S. division has more than 21,000 employees and contracts for its air lift with closely held Astar Air Cargo, based in Miami, and ABX Air, based in Wilmington, Ohio. As a foreign-owned company, DHL is prohibited from owning a U.S. airline.

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UPS and U.S. Department of Commerce team up

United Parcel Service Inc. and the U.S. Department of Commerce’s Commercial Service announced an initiative aimed at increasing exports from U.S.-based small and medium-sized businesses.

With the agreement, Atlanta-based UPS joins a pool of businesses the Commercial Service can call on to provide services to its clients, said Malcolm Berkley, a Washington, D.C.-based public relations manager for UPS.

The Commercial Service has more than 250 branches in 78 countries. Its employees provide market research, counseling and matchmaking assistance to businesses interested in exporting goods. It provided services to 69,000 U.S. businesses in 2006, Berkley said.

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UPS to cancel A380 order

UPS announced its intent to cancel later this year an order for 10 Airbus A380 freighters.

The final cancellation decision will be formally presented to Airbus on the first date specified under an agreement reached last week that gives either party the right to terminate the order.

Last week’s agreement specified a revised delivery schedule that delayed UPS’s first A380 jumbo freighter from 2010 to 2012. UPS originally expected its first freighter in 2009.

UPS had intended to complete an internal study of whether it could wait until 2012 for the aircraft, but now understands Airbus is diverting employees from the A380 freighter program to work on the passenger version of the plane.

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UPS increases international delivery options

UPS has expanded its service offering in the United Arab Emirates, enabling customers to select from two different options for the daily, time-definite delivery of packages between international trading markets.

Both services took effect in the UAE last month and should expand delivery options on routes between the United States and Asia, Europe and the Americas. The first option, UPS Worldwide Express, guarantees delivery by 10.30am or 12pm, depending on the destination. The second option, UPS Worldwide Saver, guarantees delivery by the end of the business day.

Each of the services will be supported by Quantum View visibility technology, which provides customers with the status of their shipments anywhere in the world and also sends them proactive alerts if shipments do not arrive by their committed delivery deadline.

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Business Week praises UPS

Business Week has included UPS in the Top 10 of its first-ever ranking of “Customer Service Champs.”

In a cover story for the March 5 edition, the magazine ranked UPS No. 1 in the shipping industry and No. 8 overall out of the Top 25 “client-pleasing brands” that stand out as the best providers of customer service.

UPS was cited for its delivery reliability, training of drivers and managers and its embrace of advanced technology to improve efficiency and customer service at the same time.

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