United Parcel Service said it has seen its intra-Asia volume rise almost 19% since it opened a regional hub in the Philippines in April.
The new network, based at the former Clark Air Force Base, connects nine major Asian markets with overnight delivery service.
Express carrier and package delivery company, United Parcel Service (UPS), has launched full-fledged operations in Bangalore. The company will now operate own branded vehicles and use dedicated sales force and deploy UPS management systems and technology to provide quality service.
Read MoreAlthough the parties involved in the China Postal dispute have agreed to set June 15 as the date for settlement, it appears that there is still no solution in sight. The Council of Asia Pacific Express Companies (CAPEC), whose members include UPS, DHL, FedEx and TNT, together with their joint venture partners and agents say they remain concerned about the proposal to give China Post administrative authority over international express companies and international freight forwarding through an entrustment approval procedure.
Read MoreIt isn’t easy to balance customer-service automation with personalized service. Many companies substitute technology for people as they automate customer service, says Claes Fornell, a University of Michigan business professor. But “it takes the buyer time to get used to it and the seller time to perfect it, if ever,” he says.
Some companies are getting it right, according to the University of Michigan’s latest American Customer Satisfaction Index, a survey of more than 70,000 customers on their experiences with almost 200 companies. United Parcel Service Inc. and FedEx Corp., for example, have earned consistently high customer-satisfaction scores on the Michigan index.
United Parcel Service and the Internal Revenue Service are in mediation in attempts to settle a tax dispute involving in excess of $2 billion in back taxes.
U.S. Tax Court Judge Robert P. Ruwe has named Special Trial Judge Peter Panuphos a special mediator in the case. If both sides remain far apart and no settlement is reached, it’s up to Judge Ruwe can decide the case.
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