U.S. Postal Service again honoured as ‘Most Trusted’
The premier privacy trust study in America has named the U.S. Postal Service the “Most Trusted Government Agency” for the fourth year in a row.
The survey asked 9,000 Americans, selected at random, to rank 74 federal agencies based on the agency’s ability to handle and protect personal information. Questions ranged from factors creating trust in the agency and the levels of confidence consumers have in the agency to protect their information, including information provided on websites, to limiting the amount of information collected.
The survey shows that those agencies with the most public interaction — and demonstrate a healthy respect for maintaining public trust — have always scored well over the years, Dr. Ponemon said.
Survey respondents also listed worries they had about how the federal government uses their personal information. News items continue to influence consumers’ attitudes toward trust. Both Customs and Border Protection and the Bureau of Citizenship and Immigration are among the five least trusted agencies in a year when political debate surrounding immigration policies made headlines, he said.
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