Tag: USA

FedEx ups ground, home delivery rates by avg of 3.9%

Posted by | Dec 2, 2005 | |

FedEx Corp. after Friday’s closing bell said it’s increasing the standard rates for FedEx Ground and FedEx Home Delivery by an average of 3.9% starting Jan. 2. This increase is in addition to other changes to FedEx Express, FedEx Ground and FedEx Home surcharges, which will also become effective Jan. 2. Some of the other changes include FedEx Express and FedEx Ground charging an additional 5 cents a package for delivering to commercial locations in certain zip codes, and an additional 10 cents a package for delivering to residential locations.

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Deutsche Post experiences problems with integration of US activities of DHL

Posted by | Nov 29, 2005 | |

Deutsche Post has experienced problems with the integration of the US activities of DHL, its express and logistics subsidiary, after reducing the number of hubs it uses for its air freight operations in the US from two to one. This led to a delay in some deliveries, as a result of which the company lost customers and registered a drop in turnover in September and October. The company says that the drop in turnover totalled USD280m, which corresponds to 5 to 6 per cent of its overall turnover in the US. DHL says that it has since compensated for this setback, although it took until mid-October to return to the same level of service as before the integration of these activities.

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DHL to hit US goals

Posted by | Nov 28, 2005 | |

Germany’s Deutsche Post still expects its DHL unit to meet its long-term goals in the United States despite a negative financial impact from the integration of its air operations at Wilmington, Ohio. The company said on Monday that although the September hub integration was a disappointment, the effects should not be enough to cause a long-term deviation from the division’s overall financial objectives. “Despite inevitable temporary setbacks, the progress being made in the US leaves us confident that our overall strategy and direction are correct, and that long-term objectives can be met,” Deutsche Post said in a statement released at a capital markets presentation in New York and quoted by Reuters. The company added that “trading conditions remain competitively tough but relatively stable.”

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‘DHL has few chances in USA’

Posted by | Nov 24, 2005 | |

DHL has few chances in the USA as it has entered the market too late, German weekly newspaper Zeit said on November 24, 2005, citing US FedEx Corp. CEO Frederick Smith. DHL’s US advertising campaign launched in 2004 has been “extremely unsuccessful”, and it’s US business has been suffering from integration and service quality Smith added.

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UPS survey finds shipping critical to online buying experience

Posted by | Nov 23, 2005 | |

Internet shoppers say the successful delivery of goods purchased online is critical to their overall satisfaction and loyalty to online retailers, according to a new survey commissioned by UPS.
The survey, conducted for UPS by the national opinion research firm Synovate, found online consumers were overwhelming in their demand for high-quality delivery services. Among the findings:

Online consumers’ top three delivery priorities, in order, are reliability, convenience and speed of shipping.
80 percent of online shoppers said a positive delivery experience would cause them to likely purchase from that online retailer again.
69 percent of the respondents said they were more likely to patronize those online retailers that offered package tracking, rates and service selection online.

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