Tag: USA

UPS accepts return ground packages at its drop boxes in the US

Posted by | Apr 6, 2005 | |

United Parcel Service now accepts UPS Ground Authorized Return Service packages and other ground return services at its 40,000 drop box locations, the Atlanta company said yesterday. UPS said it created the option because post-sales customer service is crucial to maintaining a competitive edge among home-based shoppers. In a Harris Interactive survey, 92 percent of online shoppers said they are “somewhat” or “very” likely to shop again with a retailer whose returns process suits them. Also, 85 percent said that if the returns process is inconvenient, they are “not very” or “not at all” likely to shop again with a direct retailer.

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DHL goes for home run in rivals’ back yard

Posted by | Apr 4, 2005 | |

If there remained any doubt about DHL’s commitment to becoming a force in the US, it disappeared last week when the German-owned package delivery company struck a deal to sponsor Major League Baseball. Attaching its name to America’s “national pastime” is the most brazen sign to date of DHL’s ambitions to challenge United Parcel Service and FedEx on their home turf. DHL, part of Deutsche Post, said it had been adopted as an official partner of baseball’s top league for the next three years, raising the profile of a company that had until recently been largely absent from the US. The sponsorship is the latest in a series of initiatives by DHL to break the dominance of UPS and FedEx, which together command nearly 80 per cent of the US market.

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Lockheed Martin names Judy F. Marks to leadership of Transportation and Security Solutions

Posted by | Apr 4, 2005 | |

Lockheed Martin named Judy F. Marks executive vice president of its Transportation and Security Solutions (TSS) business unit, effective May 1, and said she will become company president in October 2005 as Don Antonucci transitions to retirement. Marks has served as president of Lockheed Martin Distribution Technologies line of business in Owego, NY, since March 2001.

In her previous role, Marks was instrumental in positioning Lockheed Martin as one of the world’s leading suppliers of automation and recognition systems for national postal providers such as the U.S. Postal Service and the United Kingdom’s Royal Mail.

“Judy Marks’ engineering, business and leadership experience will provide a solid base for developing both new customers and market domains for our Transportation and Security Solutions business,” said Robert B. Coutts, executive vice president for Lockheed Martin’s Electronic Systems Business Area, which includes TSS.

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DOT makes final the award of new China flights to UPS

Posted by | Apr 1, 2005 | |

The US Department of Transportation today granted final authorization for UPS to expand its air operations to and from China. The DOT issued a Final Order granting UPS three additional frequencies per week to serve China, starting in 2006. The additional flights will allow UPS to continue growing its business throughout the region, providing services ranging from express delivery to general freight. UPS currently flies from the United States to China 12 times per week and will expand that number to 18 this year. Today’s decision grants UPS two additional frequencies to Shanghai and one new frequency to Guangzhou, effective next year.

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DHL awards Siemens contract for major parcel sorting systems in United States

Posted by | Mar 30, 2005 | |

DHL has awarded Siemens Logistics and Assembly Systems Inc., part of a USD160M contract for the integration and supply of conveying and sorting hardware. The agreement includes the provision of upper-level management software for implementation in DHL’s new letter and parcel sortation hubs. The hubs are located in Wilmington, Ohio; Allentown, Penn.; and Riverside, Calif. These facilities will serve both the air and ground parcel-sorting requirements of DHL as it continues to expand its growing customer base in the United States. Contract terms are undisclosed.

Installation will begin in May 2005 and the systems are expected to be fully operational by September 2006.

“This business partnership with Siemens provides us with the resources we need to fast-track the development of a state-of-the-art hub integration and automation system to improve service to our customers,” said Fred Beljaars, executive vice president for operations at DHL Americas.

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