Tag: USA

FedEx delivers to customer touch points

Posted by | Mar 30, 2005 | |

FedEx is looking to both operational and relationship touch points to drive customer loyalty.

Operational touch points like phone conversations, online interactions at FedEx.com and driver pickups are important, said Mark Colombo, vice president of strategic marketing and corporate strategy.

But relationship touch points are equally vital, if not more so. As an example, he cited that many people don’t want any contact with the company other than their driver who picks up and drops off packages.

“They don’t want direct mail. They just want a one-to-one relationship with a human being,” he said, noting that some drivers become such a big part of their route’s culture they end up running football pools for their customers. “That drives customer satisfaction and the brand.”

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Two new UPS initiatives deliver environmental benefits

Posted by | Mar 29, 2005 | |

UPS is implementing two new initiatives to protect the environment – 11,000 computers soon will automatically go to “sleep” when not in use, and 14 California facilities have begun purchasing “green” power.

UPS also has joined the US Environmental Protection Agency’s Green Power Partnership.

“Energy conservation and choosing renewable energy sources are just two of the many ways UPS actively pursues its commitment to sustainable business practices,” said Mike Herr, UPS vice president of environmental affairs. “We have always believed that working green and working smart are synonymous.”

The computer initiative is part of what’s known as the ENERGY STAR® Million Monitor Drive. UPS is installing “sleep” software on 11,000 of its computers in Atlanta, Louisville, Towson, Md., and Mahwah, N.J., to conserve energy while saving the company almost USD145,000 per year.

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UPS pilots may vote to strike

Posted by | Mar 28, 2005 | |

The union representing 2,500 pilots at United Parcel Service Inc. has called for a vote to authorize a strike that could severely cripple the nation’s largest carrier. UPS handles an average 13.6 million packages a day. According to the Wall Street Journal, results of the strike vote are expected in mid-May. UPS pilots have been without a contract for two years. Even if a strike is authorized, it would be unlikely in the near term. For one thing, eight months ago, the union invited federal mediation. It can’t legally strike as long as mediation continues. For another, President Bush could step in to block a strike temporarily.

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FedEx Freight continues strategic expansion and growth throughout US

Posted by | Mar 28, 2005 | |

FedEx Freight, a subsidiary of FedEx Corp. continues its aggressive nationwide expansion by opening four new service centers and expanding a fifth facility to meet growing customer demand throughout the United States. “Increasing capacity remains an important business goal as FedEx Freight continues its long-term growth strategy focusing on next-day and second-day regional markets,” said Douglas G. Duncan, president and CEO of FedEx Freight. “Our efforts to build new facilities and upgrade current centers underscore our commitment to exceeding customers’ service and reliability expectations in these growing markets.” Newly-constructed and recently-opened facilities include state-of-the-art service centers in Des Plaines, Ill., Salem, Ore., Texarkana, Ark. and Springfield, Mass.

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DHL to spend USD160 million to automate package-sorting operations

Posted by | Mar 24, 2005 | |

In a bid to match US package-delivery rivals in efficiency, DHL Worldwide Express Inc. will invest USD160 million this year in technology that automates the package-sorting process.

The delivery and logistics company, owned by German mail carrier Deutsche Post AG, said it will upgrade automation by 2006 at its facilities in Wilmington, Ohio; Allentown, Pa.; and Riverside, Calif. Some jobs will be cut gradually, the company said.

The investment is part of DHL’s USD1.2 billion U.S. expansion and the company’s bid to become an alternative to United Parcel Service Inc. and FedEx Corp.

So far, DHL says it serves just a sliver of the U.S. market, around 6.8 percent.

“This is just another confirmation of the fact that DHL is a key player in the United States,” said Fred Beljaars, executive vice president of operations for DHL Americas.

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