Tag: USPS

Postmaster General John E. Potter told to Postal Service Board of Governors today that the agency continues to deliver record service and customer satisfaction across the nation. “Nationally, we achieved an on-time score of 95 percent for overnight First-Class Mail service for the 9th consecutive quarter. We also achieved a customer satisfaction measurement score of 93 percent marking the 14th consecutive quarter at that mark or better. The board also heard from Chief Financial Officer Richard J. Strasser, Jr., that mail volume in the 2nd Quarter showed a gain of 600 million pieces, to 52.1 billion, and a USD17 million increase in revenue.

The US Postal Service is looking for input on its next Strategic Transformation Plan for 2006 through 2010, according to a notice published Monday in the Federal Register. The current strategic plan covers 2002-06. It was created in 2002 in response to calls from Congress and the comptroller general for a transformation plan addressing the challenges confronting the USPS. The update will extend the ongoing transformation of the postal service, the USPS said. Publication of the update is expected by Sept. 30.

A 29-year postal employee has been named the 18th deputy postmaster general of the US Postal Service, officials announced Tuesday. The appointee, Patrick Donahoe, has been chief operating officer and executive vice president of the Postal Service since 2001. He was instrumental in helping the organization achieve record levels of service, improve the workplace environment, and stay on track for a sixth straight year of productivity gains, according to Postmaster General John Potter. “The combination of Pat’s performance, experience and commitment to the continued transformation and success of the Postal Service makes him uniquely suited to this important new role,” said Potter at a news conference in Washington.