India Post to modernise 150,000 post-offices
India’s largest IT services company TCS, has signed a multi-year deal to modernise the delivery of mail and packages, enhance customer experience, and launch innovative services that will drive new revenues.
TCS will implement Core System Integration deploying an integrated ERP solution that caters to mail operations, finance and accounting, and HR functions, and connects its network of over 150,000 post offices, making this the largest distributed ePostal network in the world.
This deal between TCS and India Post was struck in 2013, when the Indian tech-giant had announced to have received a multiyear contract of over 1100-crore from the Department of Posts (DoP) for an end to end IT modernisation programme.
The integrated solution supports requirements of over 500,000 employees, services over 40,000 concurrent users, and processes over three million postal transactions a day, making this one of the largest SAP implementations globally.