UPU terminal dues and e-commerce returns

UPU terminal dues and e-commerce returns

First up this week, a quick update on the status of the UPU’s terminal dues discussions. Check out episode 146 for a full discussion on this topic from Canada Post’s Pierre Morin. It’s a topic that I’ll revisit in full in a future episode.

Then Dean Maciuba from Logistics Trends & Insights joins me to talk about a new development in e-commerce returns:

  • Chemist chain Walgreens and Nordstrom (a department store, not just a clothing store as I say in the podcast!) to offer pick-ups and returns on behalf of other retailers

  • A retailer-agnostic returns channel for retailers

  • The driver for Walgreens to take returns

  • Implications for the postal sector – in particular those posts offering e-commerce returns solutions

  • FedEx’s deal with Walgreens to be a retail location for FedEx – and its implementation at the coalface

  • The day-to-day practicalities of dealing with parcels in a retail outlet, including secure storage

  • Is this another opportunity missed by the US Postal Service?

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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