DATA, THE POST OFFICE, AND CROSS-BORDER SHIPMENTS

DATA, THE POST OFFICE, AND CROSS-BORDER SHIPMENTS

Nick Manolis, CEO of Escher Group, is my guest. We discuss:

  • The blurring line between delivery and the retail network

  • Achieving better customer engagement in a postal context

  • Helping posts win more parcel volumes through measuring customer satisfaction

  • Taking real-time data collection and making it useful

  • Replacing mystery shoppers and QR codes on receipts

  • Cross-border duties and taxes

  • Dealing with “denied parties” and restricted products

  • Efficiency at the counter when processing international parcels

Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.

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Spectos GmbH

The Spectos Group, headquartered in Dresden, Germany, is an independent and internationally acknowledged company in the fields of market research, data analytics, technology, digitization and operations. Spectos supports its customers with tailor-made B2B solutions for the monitoring, management and design of their service quality in […]

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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