Data, the Post Office, and Cross-Border Shipments

Data, the Post Office, and Cross-Border Shipments

Nick Manolis, CEO of Escher Group, is Ian Kerr’s guest. We discuss:

  • The blurring line between delivery and the retail network
  • Achieving better customer engagement in a postal context
  • Helping posts win more parcel volumes through measuring customer satisfaction
  • Taking real-time data collection and making it useful
  • Replacing mystery shoppers and QR codes on receipts
  • Cross-border duties and taxes
  • Dealing with “denied parties” and restricted products
  • Efficiency at the counter when processing international parcels

Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).




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