DATA, THE POST OFFICE, AND CROSS-BORDER SHIPMENTS

DATA, THE POST OFFICE, AND CROSS-BORDER SHIPMENTS

Nick Manolis, CEO of Escher Group, is my guest. We discuss:

  • The blurring line between delivery and the retail network

  • Achieving better customer engagement in a postal context

  • Helping posts win more parcel volumes through measuring customer satisfaction

  • Taking real-time data collection and making it useful

  • Replacing mystery shoppers and QR codes on receipts

  • Cross-border duties and taxes

  • Dealing with “denied parties” and restricted products

  • Efficiency at the counter when processing international parcels

Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.

Relevant Directory Listings

Listing image

Ecom Global Systems

Ecom Global Systems (EGS) are a technology company focused on global ecommerce distribution logistics born out of the dotcom era. EGS are proud to include their eco-friendly returns management webportal ReverseGear, combined with their mobile apps which allow both clients and customers anywhere anytime access. […]

Find out more

Other Directory Listings

About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

News Archive

Advertisement

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

Which PUDO technology supplier is most familiar to you?

Thank you for voting
You have already voted on this poll!
Please select an option!






Pin It on Pinterest

Share This