Escher Group CTO Wayne Haubner

Escher Group CTO Wayne Haubner

Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world:

  • Keeping POS technology simple while offering a greater range of over-the-counter transactions

  • The user experience and what that means for training costs and error rates

  • Integration between retail systems and other internal systems

  • Communicating between different POS platforms – including mobile POS – in real time

  • Advantages of in-store mobile POS

  • Pop-up retail stores (including parcel collection)

  • Cashierless stores, such as Amazon Go – could they work in the postal world?

  • Customer loyalty programmes and the in-store customer experience

  • How technology can help in finding new revenue streams

  • Automation and self-service in post offices

  • Real time data enabling customised delivery (interactive delivery management)

  • Integrity of data in cross-border shipping (including blockchain)

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Escher Group are proud sponsors of the World Mail & Express (WMX) Europe Conference 2019. WMX Europe is taking place at Croke Park in Dublin, Ireland (17 – 19 June 2019). Visit www.wmxeurope.com for more information.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com

Follow the Postal Hub on Twitter and LinkedIn.

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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