DHL Express Australia strengthens its network of parcel collection points

DHL Express Australia strengthens its network of parcel collection points

DHL Express, has officially opened a new state-of-the-art customer support centre in Brisbane’s central business district, further enhancing its customer support services for Australian businesses and consumers.

The new 3,200 square metre office will house more than 320 employees from the customer service, customer account management and customer-facing IT functions. It is also designed to cater for another 20% workforce expansion in the future.

House and university campuses, city workers, students and consumers alike will now have the option to redirect their parcel deliveries to one of the two SwipBox parcel locker units located on the centre’s ground floor, accessible from 8 am – 6 pm, Monday to Friday.

The new SwipBox parcel lockers further strengthen DHL Express Australia’s network of more than 1,000 parcel collection points – providing parcel recipients with a greater range of delivery options – and brings the company closer to its target of 1,500 collection points by end of 2019.

Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said, “DHL Express Australia’s new national customer support centre demonstrates our continuing commitment to providing Australian businesses and consumers with reliable and customer centric onshore support, seven days a week.

Since 1997, our centralised Brisbane-based support centre has helped make international express shipping accessible in just a single phone call and supported the international expansion of countless Australian businesses.”

Relevant Directory Listings

Listing image

KEBA

Since 2001, KePol parcel lockers from innovation leader KEBA ensure easy automating of the first and last mile of parcel logistics processes. First-class quality and outstanding reliability make KePol the world’s best locker solution available. Thanks to its modularity, the flexibility is high and customizing […]

Find out more

Other Directory Listings

News Archive

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

Which stories do you most like reading about on Post & Parcel?

Thank you for voting
You have already voted on this poll!
Please select an option!






Pin It on Pinterest

Share This