DHL Express Australia strengthens its network of parcel collection points

DHL Express, has officially opened a new state-of-the-art customer support centre in Brisbane’s central business district, further enhancing its customer support services for Australian businesses and consumers.

The new 3,200 square metre office will house more than 320 employees from the customer service, customer account management and customer-facing IT functions. It is also designed to cater for another 20% workforce expansion in the future.

House and university campuses, city workers, students and consumers alike will now have the option to redirect their parcel deliveries to one of the two SwipBox parcel locker units located on the centre’s ground floor, accessible from 8 am – 6 pm, Monday to Friday.

The new SwipBox parcel lockers further strengthen DHL Express Australia’s network of more than 1,000 parcel collection points – providing parcel recipients with a greater range of delivery options – and brings the company closer to its target of 1,500 collection points by end of 2019.

Gary Edstein, CEO and Senior Vice President at DHL Express Oceania said, “DHL Express Australia’s new national customer support centre demonstrates our continuing commitment to providing Australian businesses and consumers with reliable and customer centric onshore support, seven days a week.

Since 1997, our centralised Brisbane-based support centre has helped make international express shipping accessible in just a single phone call and supported the international expansion of countless Australian businesses.”