In-Store Parcel Lockers and In-Fridge Delivery
Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:
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Click-and-collect and parcel lockers
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Location of lockers in-store or near-store
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Types of articles that can be collected
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The customer experience and putting the customer in control
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Returns via parcel lockers
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Additional purchases made by customers who click-and-collect in-store
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Walmart in-fridge grocery delivery
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Security provisions for in-house delivery, including body cams
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Building trust between a delivery company and customers
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In-garage delivery
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What has more potential: in-fridge delivery or drone delivery?
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Customer response to innovation and technology
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Insurance and unattended in-home delivery
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Marek’s prediction for drone delivery
Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.
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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.
