In-Store Parcel Lockers and In-Fridge Delivery

Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:

• Click-and-collect and parcel lockers

• Location of lockers in-store or near-store

• Types of articles that can be collected

• The customer experience and putting the customer in control

• Returns via parcel lockers

• Additional purchases made by customers who click-and-collect in-store

• Walmart in-fridge grocery delivery

• Security provisions for in-house delivery, including body cams

• Building trust between a delivery company and customers

• In-garage delivery

• What has more potential: in-fridge delivery or drone delivery?

• Customer response to innovation and technology

• Insurance and unattended in-home delivery

• Marek’s prediction for drone delivery