In-Store Parcel Lockers and In-Fridge Delivery

In-Store Parcel Lockers and In-Fridge Delivery


Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery:

  • Click-and-collect and parcel lockers

  • Location of lockers in-store or near-store

  • Types of articles that can be collected

  • The customer experience and putting the customer in control

  • Returns via parcel lockers

  • Additional purchases made by customers who click-and-collect in-store

  • Walmart in-fridge grocery delivery

  • Security provisions for in-house delivery, including body cams

  • Building trust between a delivery company and customers

  • In-garage delivery

  • What has more potential: in-fridge delivery or drone delivery?

  • Customer response to innovation and technology

  • Insurance and unattended in-home delivery

  • Marek’s prediction for drone delivery

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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Relevant Directory Listings

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Since 2001, KePol parcel lockers from innovation leader KEBA ensure easy automating of the first and last mile of parcel logistics processes. First-class quality and outstanding reliability make KePol the world’s best locker solution available. Thanks to its modularity, the flexibility is high and customizing […]

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).




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