Confronting the Future in Delivery with Pieter Kunz (Escher)

Confronting the Future in Delivery with Pieter Kunz (Escher)

Pieter Kunz, senior advisor at Escher and an experienced international postal executive, joins me to continue our discussion on the changing world of delivery:

  • Striving to reduce costs while maintaining quality of service

  • Speed and frequency of letter delivery

  • Flexible delivery models

  • Volume declines, automation, and head count

  • Limitations on work hours, and part time work

  • Combining letters with parcels for delivery

  • Cases where it’s impossible or not necessary to combine letter and parcel delivery

  • Delivery vehicles

  • Increasing productivity in a large workforce

  • Redeploying staff internally and outside the company – and union engagement

  • Technology and productivity

  • AI and machine learning

  • Changing delivery speed

  • Introducing new services while trying to reduce costs

  • What do customers really want from a letter delivery service – certainty or price?

  • Why the USO isn’t a barrier to developing new delivery solutions

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com.

Follow the Postal Hub on Twitter and LinkedIn.

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Escher

Around the globe, the rise of digital and mobile is disrupting the very nature of the postal industry. Today’s postal challenges – dramatic decline of letter mail, remarkable growth in parcel volume and competition, skyrocketing expectations around speed and customer experience – are intensified by […]

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

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