Artificial Intelligence, with Wayne Haubner

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:

• The difference between AI and machine learning

• Where to source data (e.g. transaction data, tracking data, customer profiles)

• AI and loyalty programmes – and the impact on repeat sales

• Driving better customer engagement with AI

• Digital on-boarding – training for new staff

• How AI and big data can predict problems in the delivery network and post office network

• Making data available for analysis in real-time

• Predicting and recognising customer behaviour – even in-store!

• Using AI to support up-selling in parcel delivery

• Reducing fraud using AI