Artificial Intelligence, with Wayne Haubner

Artificial Intelligence, with Wayne Haubner

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors:

  • The difference between AI and machine learning

  • Where to source data (e.g. transaction data, tracking data, customer profiles)

  • AI and loyalty programmes – and the impact on repeat sales

  • Driving better customer engagement with AI

  • Digital on-boarding – training for new staff

  • How AI and big data can predict problems in the delivery network and post office network

  • Making data available for analysis in real-time

  • Predicting and recognising customer behaviour – even in-store!

  • Using AI to support up-selling in parcel delivery

  • Reducing fraud using AI

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via Google Podcasts, iTunes, and Spotify.

Brought to you by:

The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at

Follow the Postal Hub on Twitter and LinkedIn.

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.


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