SingPost strives to improve service standards

SingPost strives to improve service standards

Singapore Post Limited (SingPost) is adjusting some of its existing products and services with effect from 2 December 2019.

The company says that the adjustments, which follow a full review of SingPost’s entire range of products and services, will enable the company to better serve the fast evolving needs of the local community and improve service standards.

As part of the adjustment, SingPost will introduce two new postal service categories – Basic Package and Tracked Package.

SingPost will only accept letters and printed papers weighing up to 500g, under its Basic Mail (previously known as Ordinary Mail) service. Rates for Basic Mail remain unchanged. SingPost will also limit its Registered Service (Singapore) to letters and printed papers.

International airmail rates from Singapore will cost $0.10 to $0.20 more, depending on country zones, due to international settlement rate increases made annually by the Universal Postal Union (UPU).

The UPU is the United Nations agency that sets the rules for international mail services among its 192 member countries. The UPU international settlement rate system determines how much an originating postal operator pays the destination postal operator to cover the cost of delivery in the destination country.

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