Ocado: We are fully booked and at full capacity
British online supermarket Ocado has temporarily shut down its website to enable it to meet “high demand”.
Melanie Smith CEO, Ocado Retail said: “Like all supermarkets, we are working round the clock to keep up with high demand and make sure all of our customers get what they need at this time – especially those more vulnerable and in isolation.
“As a result, we have made a decision to temporarily suspend access to Ocado.com for a few days in order to make some changes to our service. This will allow us to better serve our customers, particularly the vulnerable and elderly.
“We are fully booked and at full capacity, and will be delivering to over 170,000 households in the next four days. If you have a delivery booked for Thursday or Friday, cut-off times for editing these orders have already passed, but your driver will still arrive as expected.
“We will soon contact customers with orders for delivery from Saturday onwards with details of how to edit their orders, and all customers will be able to access the website again from Saturday.
“We are very sorry to cause any inconvenience. We’re managing a simply staggering amount of traffic to our website right now and more demand for products and deliveries than we can meet. Our first priority has to be to keep our service up and running and to play our part in feeding the nation.
“I’d also like to take this chance to thank our amazing drivers and warehouse staff who are working tirelessly to deliver groceries to as many people as possible in these uncertain times. Their dedication and hard work is truly amazing.
“Thank you for your patience and understanding at this unprecedented and challenging time.”