Feature on the BBC’s ‘Watchdog’ programme

Spring Global Mail was featured on the BBC’s ‘Watchdog’ programme broadcast on 12 December 2006. The BBC were highly critical of Spring’s role in delivering what it considers to be ‘scam’ mailings from foreign companies to UK consumers. We feel that Spring was misrepresented in the programme and we are now considering what action to take in response.

The issue of deceptive or scam mailings is something we take very seriously and we have considered our policy on this matter carefully. This is summarised in the following statement:

“Spring Global Mail is a provider of international mail services. Whilst we are responsible for the delivery of the mail, we are not responsible for the content. This is the responsibility of the customers who send it.

We have a clear policy for dealing with deceptive mailings. If the ASA or OFT inform us that one of our customers has breached the British Codes of Advertising and Sales Promotion or the Misleading Advertising legislation, we inform the customer and either request them to change the content in accordance with the advice received or, if the complaint is more serious, we terminate the customers’ contract and cease trading with them. This policy has resulted in the direct cancellation of 13 customer contracts and, we feel, clearly demonstrates our willingness to take action.”