JD Williams awards Nightfreight three-year contract
JD Williams has awarded a three-year contract to Nightfreight for the provision of a two-man home delivery solution for direct supplier orders in the UK. Nightfreight was appointed by JD Williams after developing an IT solution that would provide the retailer with total visibility and tracking of all orders from 15 manufacturers via its own in-house customer service system.
Under the agreement, Nightfreight will handle the collection and delivery of a diverse range of items such as white goods, home electronics, furniture and upholstery, including made to order products. The solution will use Nightfreight’s Deliver2Home national two-man home delivery service, handling around 200 deliveries per week to addresses across the UK.
Nightfreight’s IT system will provide the required visibility of all orders delivered direct to JD Williams’ customers from the manufacturer.
Once a customer order is received by JD Williams, Nightfreight will automatically receive purchase details, which are held pending stock availability from the supplier. Each supplier will have access to the software solution, enabling labelling and dispatch of products, so Nightfreight can liaise directly with the consumer to agree a suitable delivery date as soon as the purchased product becomes available.
All activity and consumer communication is logged in Nightfreight’s system and sent to JD Williams, providing full tracking and status visibility to the retailer’s customer service team. As orders enter the delivery process each tracking point becomes transparent, including the final scanned image of the proof of delivery.
John Cusick, commercial manager distribution, JD Williams said: “The Nightfreight system will allow our call centre to provide accurate details regarding the whereabouts and progress of orders to transform the overall customer experience. Nightfreight has developed a solution that will enable us to overcome the complex issues of direct from supplier deliveries.”
Paul Tyson, director of Nightfreight Deliver2Home said: “We are committed to working closely with our customers to develop supply chain solutions that meet their precise needs and enhance the service provided to the consumer.”
