Swiss Post warned not to reduce services

The head of the Swiss Postal Services Regulation Authority says that Swiss Post should not reduce any more of its basic services, reports Swiss Info. The article continues:

Presenting his annual report for 2009, Marc Furrer said that although more letters had arrived more punctually last year, ongoing cuts were alienating customers.

“Service to citizens should not be subject to more savings,” Furrer told the media on Wednesday. Examples from abroad have shown that opening up the market should not mean cuts at the same time, he added.

Faced with shrinking letter volumes as email replaces posted letters, Swiss Post has been looking to save money.

But a survey published last year showed that most Swiss wanted a traditional postal service. Around 57% said that the complete deregulation of the letter delivery market as proposed by the cabinet made little or no sense at all.