Swiss Post Solutions tie-up Nationwide contract

Swiss Post Solutions has won a three-year contract to provide mailroom services to Nationwide in the UK. Swiss Post Solutions was selected by Nationwide and its support services company, Carillion.

Carillion have been managing property services at Nationwide’s key administration offices and data centres in Swindon, Northampton and Bournemouth since September 2008.

The success of this partnership was recognised in 2009, when Carillion won Nationwide’s Supplier of the Year Award.

Carillion and Swiss Post Solutions have an even longer relationship having delivered services for six high profile clients over a six year period. Meanwhile, Swiss Post Solutions has a Preferred Supplier Agreement with Carillion.

Under the terms of the contract Swiss Post Solutions will be responsible for mailroom operations at the head office in Swindon, and the sites in Northampton and Bournemouth, including the handling of all incoming and outgoing mail at these locations.

Around 8,000,000 items of mail are handled annually across all three sites.  The Company will also manage the goods-in services at Swindon and Northampton.

Swiss Post Solutions’ aim is to “enable employees quicker, easier access to information which will achieve further service improvements for Nationwide’s members, and will support the building society as a successful organisation in the financial services sector”.

They will install their iTrak solution – a system for tracking inbound signature deliveries. The technology creates a consistent audit trail for incoming mail and enables a document or package to be tracked from the moment it arrives in the building to when it reaches the intended recipient’s desk.

Chris Shott, head of business logistics, Nationwide, said: “We were seeking a specialist mailroom company that had a good understanding of how the financial services sector works.

“We are pleased to be working with Swiss Post Solutions, and have every confidence that their bespoke, scaleable mailroom solutions will help improve our workflow, enabling our primary business to be supported by outstanding backroom functions.”

With 34 employees transferring across to Swiss Post Solutions, Nationwide wanted to be sure their former employees would be fully supported:

“Cost savings and service improvement were important criteria for us but the cultural fit and people skills had to be right too. We were impressed by Swiss Post Solutions’ commitment to staff training and personal development,” added Shott.

Jonathan King, CEO of Swiss Post Solutions Limited UK & Ireland, said: “We are delighted that Nationwide and Carillion have chosen Swiss Post Solutions to be their partner and we look forward to working with them both to streamline services and deliver increased efficiencies to Nationwide’s operations. As a leading provider of mail and document outsourcing services to the financial services sector we look forward to a happy and mutually rewarding relationship.”

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