ROLE OF MOBILITY IN IMPROVING THE CUSTOMER EXPERIENCE

-Blackbay: -65,000 users -3m deliveries a day -1m signatures a day

the UK delivery challenge

•  Over 1.1 billion parcels delivered per annum •  Over 55% of homes are unattended during delivery hours •  Only 50% of consumers supply an alternative delivery option •  And only 8% of consumers would be happy for goods to be left without a signature 

The UK delivery challenge:

•  Over 1.1 billion parcels delivered per annum

•  Over 55% of homes are unattended during delivery hours

•  Only 50% of consumers supply an alternative delivery option

•  And only 8% of consumers would be happy for goods to be left without a signature

UK online shopping market delivery statistics & failure costs

 Benefits of handheld communications technology.

 View slideset here nigel_doust_Blackbay