Strategic Perspectives on the Postal Market
Foreword from the Chief Executive Officer
Executive Summary
2 Strategic Drivers and Challenges Influencing the Postal Market
2.1 External Strategic Drivers
2.1.1 Customers
2.1.2 Conflict
2.1.3 Competition
2.2 Internal Challenges
2.3 Required Responses
3 The Postal Market
3.1 The Traditional Postal Market
3.2 The International Market
3.2.1 The International Letters Market
3.2.2 The International Parcels Market
3.2.3 The International Express Market
4 The New Postal Market
4.1 Electronic Strategies
4.1.1 Drivers Influencing Postal e-Service Development
4.1.2 The Pros and Cons of e-Service Development
4.1.3 Electronic Service Innovation
4.1.4 e-Commerce and Logistics
4.1.5 Counter Services
4.1.6 Developing New Electronic Services
4.2 Electronic Initiatives in the IPC Community
