Hermes launches notification service for deliveries
Hermes, the consumer delivery specialist, has announced the launch of Parcel Manager, a free service that provides end customers with relevant delivery information via email. By using Parcel Manager, retailers will be able to enhance the customer experience as well as reduce the number of delivery queries. Parcel Manager enables retailers to automatically send dual-branded emails to customers at defined trigger points as the parcel is scanned throughout its journey. Customers will receive notification once the Hermes courier takes receipt of the parcel and when it is successfully delivered. Each process takes approximately 20 minutes for the customer to receive a notification.
Carole Woodhead, CEO of Hermes, said: “We continue to invest heavily in innovative new ideas that will allow us to provide unrivalled levels of service to our clients. Parcel Manager will be a unique tool that enriches the customer delivery experience by improving communication. We are also currently developing a number of new features for Parcel Manager that will put customers in even more control of their deliveries.”
The launch of Parcel Manager follows the announcement that Hermes will become the first consumer delivery company to operate a 7-day service in order to provide added convenience and choice to consumers. The company has also opened a brand new £6m call centre in Leeds and continues to invest in its network of myHermes ParcelShops, which will increase from 3,500 to 5,000 this year.