DPD launches new returns services in its German parcel service network

DPD launches new returns services in its German parcel service network

DPD has announced that it is offering a new return services in its German parcel shop network. In a statement originally issued by DPD Germany last week but posted on the group website today (20 September), the company said: “Thanks to a new multi-carrier solution DPD is now able to process return labels which are used by other parcel services at the same time. This provides e-commerce customers with a very simple possibility of using DPD as an additional service provider.”

A specific DPD parcel label is no longer required, because the return parcel label provided by the online or mail order retailer is automatically recognised when it is scanned at the DPD Pickup parcelshop.

After it is handed in at a Pickup parcelshop the return parcel is immediately transported by DPD to the original shipper. According to DPD: “As a rule the shipment arrives within only 1–2 working days after it is handed in at the parcel shop, and can then be processed further without delay.”

Michael Knaupe, Director Products and Services at DPD in Germany, commented: E-commerce shippers can conveniently include DPD as an additional service provider without any changes to their established processes. With access to 6,000 Pickup parcelshops DPD is providing even more convenience for consumers, too. In addition, with our network we ensure fast return transport. This is increasingly important for our retail customers, because the faster the goods are returned, the earlier they can be sold once more to a different shopper.”

The company  is also introducing a mobile parcel label for returns. DPD said this will “mean that only a smartphone is required for the paper-free return of a parcel to the consignor from a Pickup parcelshop”.


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