EPG achieves TISSE2012 certification

EPG achieves TISSE2012 certification

Emirates Post Group (EPG) has been presented with The International Standard for Service Excellence (TISSE2012) certification by the British Standards Institution (BSI) Middle East & Africa.

EPG’s Acting CEO Abdulla Mohammed Alashram said: “It is very satisfying to know that we are the first postal organization in the world to achieve this certification, as nothing is more valuable than getting an international endorsement through a prestigious certification label such as TISSE. We believe these results will pave the way for EPG to fully achieve the ‘Global Star Rating System’ standards set by the UAE Government.”

EPG began implementing the standards required by TISSE in May this year. The assessment was conducted by a team from BSI Middle East and Africa in key departments at the head office, and the Central Post Offices of Dubai, Abu Dhabi and Sharjah.

The Certification Assessment Report was released by the British Standards Institution (BSI) following assessments held during the month of October, 2016, under the 5 P’s laid down by TISSE: Policies, Products/Services, Premises, Processes and People, along with measurement of performance and results.

Relevant Directory Listings

Listing image

Spectos GmbH

The Spectos Group, headquartered in Dresden, Germany, is an independent and internationally acknowledged company in the fields of market research, data analytics, technology, digitization and operations. Spectos supports its customers with tailor-made B2B solutions for the monitoring, management and design of their service quality in […]

Find out more

Other Directory Listings

News Archive

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

What’s been the most interesting trend of 2019?

Thank you for voting
You have already voted on this poll!
Please select an option!




Pin It on Pinterest

Share This