John Lewis extends iForce partnership

John Lewis has extended its relationship with iForce for the provision of on-line fulfilment support. iForce was originally chosen by John Lewis to support the launch of its on-line retailing in 2002 and the new agreement re-confirms iForce as a key John Lewis fulfilment partner into at least the next decade.

Operating from a 238,000 square foot warehouse facility in Redditch, iForce will continue to provide its Gateway fulfilment service powered by its SMART software to assemble customer orders for delivery to home and for the Click & Collect solution, which is offered at over 300 John Lewis and Waitrose stores across the UK.

Dino Rocos, Lead Director at John Lewis, said: “For more than 15 years, iForce has played an important role in supporting our multi-channel strategy and helping our business to achieve consistently strong levels of growth.”