GLS launches international returns service
GLS has announced it is now offering its ShopReturnService across borders in seven countries: Austria, Belgium, Denmark, Germany, Ireland, Luxembourg and Poland. Online shoppers drop off their international returns at a GLS ParcelShop free of charge, and GLS then takes them back to the retailer.
“As cross-border e-commerce is growing, so is the demand for consumer-oriented returns solutions,” said Rico Back, CEO of the GLS Group.
“Our international ShopReturnService helps senders boost the satisfaction and loyalty of their international customers and further develop their business.”
If retailers want to offer the service to their customers, they enclose a returns label with the goods ordered. Alternatively, they can send consumers a PDF file or download link by email.
The ShopReturnService is also available for domestic parcels in all internationally interconnected countries.
In a statement sent to Post&Parcel yesterday (20 June), GLS said that it is preparing to extend the service to other European markets.
