Royal Mail launching tracked email notifications for international parcels
Royal Mail has launched a service that will give overseas customers of UK-based retailers a more convenient way to track their parcels. Tracked Email Notifications is now available as a free add on with all Royal Mail International Tracked products.
Initially available to customers who have a business account with Royal Mail, the service provides recipients with a series of “push emails” which will alert them when their item has:
• left the UK
• arrived in the receiving country
• entered and cleared customs (outside the EU where data available)
• been delivered/attempted to be delivered
The system will also proactively let recipients know when their delivery has arrived or whether it is still in customs.
Royal Mail provides retailer with a link that they can embed into an email to their overseas customers. This will enable customers to select the notifications that they would like to receive, as well as their preferred language (and the languages supported include: English, French, German, Spanish, Italian, Portuguese, Danish, Russian and Greek).
The service is available in all countries that Royal Mail sends International Tracked products to with the exception of Argentina and Ecuador.
