Kohl’s launching Amazon returns service
US retailer Kohl’s has announced that it will be offering a free returns service for Amazon customers in selected stores. The service will start next month (October) in 82 stores across Los Angeles and Chicago.
“We are thrilled to launch this unprecedented and innovative concept, allowing customers to bring in their unpackaged Amazon returns to Kohl’s and we will pack them, ship them, and return them to Amazon for free,” said Richard Schepp, Chief Administrative Officer at Kohl’s.
“Amazon Returns at Kohl’s creates a convenient location for Amazon customers to return eligible Amazon.com merchandise,” said Shivi Shankaran, Director of Worldwide Customer Returns at Amazon. “Teaming up with Kohl’s provides an incredible opportunity to pair our world-class return experience with a great shopping experience, expanding our service options to our customers in the Los Angeles and Chicago areas.”
In a statement issued yesterday (19 September), the retailer added: “As an additional convenience, customers visiting Kohl’s for Amazon Returns at Kohl’s services can use designated parking spots near the store entrance.”
