Royal Mail Quality of Service report

Royal Mail Quality of Service report

Royal Mail’s latest Quality of Service report has revealed that Second Class mail has beaten its quality target in the first half of the 2017/18 financial year.

In a statement issued today (9 November), Royal Mail said that 98.8% of Second Class mail was delivered within three working days, against a target of 98.5%, according to independent research. 98.8% of Second Class mail was delivered within three working days, for the second quarter of the year.

First Class mail is narrowly behind its regulatory target over the six months leading up to 24 September 2017. 92.9% of mail arrived the next working day, against a target of 93.0%. 92.4% of First Class mail was delivered the next working day in the second quarter of the year.

Royal Mail is the only UK mail delivery company required to publish Quality of Service performance against delivery targets every quarter and has the highest Quality of Service specifications of any major European country.

The latest quarterly report for 2017-18 covers the period from 26 June 2017 to 24 September 2017 and was published today on Royal Mail’s website at:

http://www.royalmailgroup.com/customers/quality-service/quality-service-reports 

 

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the www.postandparcel.info portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

News Archive

Advertisement

Advertisement

Travel Money sponsored by First Rate Exchange Services

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a a must-read for those who want the inside track on the industry.

P&P Poll

Loading

When do you think that the majority of delivery vehicle fleets will be electrified?

Thank you for voting
You have already voted
Please select an option!




Pin It on Pinterest

Share This