ASA launches formal investigation into Amazon Prime delivery complaints

ASA launches formal investigation into Amazon Prime delivery complaints

The UK’s Advertising Standards Authority (ASA) has confirmed to Post&Parcel today (21 December) that it has
now launched a formal investigation into complaints about Amazon Prime’s “one day delivery” claim.

The general nature of complaints is that the claim is misleading because, in the complainant’s experience, deliveries have taken longer than one day.

Sources at ASA informed Post&Parcel that the authority has received around 200 complaints – but pointed out that the majority of complaints followed widespread media coverage of this story over the weekend.

About The Author

Ian Taylor

Ian Taylor is the Editor of Triangle’s Mail & Express Review Magazine and the www.postandparcel.info portal. Ian has been a business journalist for almost 30 years, editing and writing for a wide range of magazines and newspapers with a particular focus on the transport and logistics industries.

News Archive

Advertisement

Advertisement

MER Magazine


The Mail & Express Review (MER) Magazine is our quarterly print publication. Packed with original content and thought-provoking features, MER is a a must-read for those who want the inside track on the industry.

 

P&P Poll

Loading

In the future, what type of food will we see delivered more often through domestic letter boxes?

Thank you for voting
You have already voted on this poll!
Please select an option!



Pin It on Pinterest

Share This