Amazon insights with Cooper Smith of L2 Gartner

Amazon insights with Cooper Smith of L2 Gartner

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more. Interview recorded at PostalVision2020 earlier this year.

  • Trends in click-and-collect and return in-store
  • Amazon’s weakness in omni-channel
  • What US retailers can learn from UK retailers in the omni-channel retail experience
  • How do retailers give customers the most purchasing and fulfilment options?
  • Cost incentives relating to e-commerce shipping
  • Geo-targeting of customers
  • Speed of delivery offered and the speed that customers want
  • Free delivery thresholds and membership programmes
  • Customer service in retail
  • Amazon delivering the last mile

Cooper was my guest in episode 57. Worth a listen!

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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