E-commerce fulfilment with Fulfilio CEO Mathew Galt

E-commerce fulfilment with Fulfilio CEO Mathew Galt

Mathew Galt, CEO and co-founder of e-commerce fulfilment company Fulfilio, is my special guest. We cover:

  • What Fulfilio is and how it all started (1:20)
  • Current spread of the Fulfilio network of sites (2:52)
  • The affiliation with Australia Post (3:20)
  • Delivery options at check-out (4:35)
  • The e-commerce fulfilment scene in Australia (5:10)
  • The difference between 3PLs and e-commerce fulfilment (5:55)
  • Achieving speed of fulfilment in a big country (7:00)
  • Consumer expectations in speed of fulfilment, e.g. next day (7:35)
  • Fulfilio’s ability to achieve same-day delivery (8:55)
  • Time-specific (time-slot) delivery (9:50)
  • Customised (or personalised) e-commerce fulfilment (11:00)
  • The customer experience for same-day delivery (13:45)
  • Fulfilio’s deal with eBay (14:15)
  • Australian merchants selling cross-border (16:55)

Listen to the podcast by clicking on the play button on the audio player above (may take a few seconds to load and start playing). You can also listen (and subscribe) to the podcast via iTunes.

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The Postal Hub Podcast is the weekly podcast for the global postal and delivery sectors. For more information, visit the Postal Hub Podcast website at thepostalhub.com

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About The Author

Ian Kerr

Ian Kerr is the founder and host of the Postal Hub Podcast. He has presented at many prominent postal and delivery events, and has contributed articles to Post&Parcel, the Mail & Express Review as well as chapters in Reinventing the post (2013) and Exploring New Frontiers: Reshaping the postal industry (2018).

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