UK union accuses Royal Mail of putting profit targets ahead of improvements
Union leaders accused Royal Mail management of putting financial targets ahead of service improvements as the company attempted to turn its fortunes around.
The Communication Workers Union (CWU) told the Trade and Industry select committee a massive cost cutting programme to reduce losses was being implemented with no thought of the long term implications. CWU general secretary Billy Hayes told MPs low wages, poor working conditions and the physical demands of carrying extra mail after the introduction of the single delivery had led to low morale among staff. Hayes’ deputy, David Ward, said the Royal mail renewal programme was ‘focusing on finances’ and not looking at service improvements.
