Lost post a major complaint
SCOTLAND’S new postal watchdog received 1163 complaints from the public about the mail service in its inaugural year.
The first annual report from Postwatch Scotland revealed that the majority of complaints were about letters and parcels lost in the post or that did not turn up on time.
The good news is that Postwatch Scotland was able to secure (pounds) 33,000 in compensation for a number of Consignia’s customers.
Postwatch Scotland also managed to restore six-day delivery to some areas.
