On Monday 7 July, HayPost General Management meets in Tbilisi, Georgia with Georgian Post to strengthen the international cooperation in the sphere of mail, parcels, express and money transfers. Also meetings with the Government and international authorities are schedule.
Read MoreTNT announced the start of the only scheduled road services between China and five countries of Southeast Asia, using its Asia Road Network. From China, international road services to Southeast Asia will first be available from the South of the country. In a second step, TNT will link the Asia Road Network to its Chinese domestic network to offer customers seamless road connections from many parts of China to Southeast Asia.
The Asia Road Network connects to TNT’s international express network at Nanning, the capital of the Guangxi Zhuang Autonomous Region, and Guangzhou, the capital of Guangdong Province.
Introduced at the end of 2005, TNT’s Asia Road Network is a fast, reliable, and secure integrated road network linking China with over 125 cities across 5,000 km in Vietnam, Thailand, Singapore, Malaysia, and Laos. It features fully inclusive secure, door-to-door, day-definite distribution service with complete track and trace capabilities, supported by a 24/7 real-time GPS tracking system. The trucks depart on schedule like trains, leaving to arrive at one of TNT’s hubs and depots, in time for parcels to be unloaded, sorted, and shipped out again or delivered locally.
Due to China’s geographical proximity and close business links, Vietnam, in particular, will benefit from TNT’s completed Asia Road Network. As Vietnam’s economy continues to grow, bilateral trade volume between both countries is on the increase and offers strong business opportunities for TNT.
Digital market research specialist, eDigitalResearch, has recently been shortlisted by Royal Mail for its coveted ‘HR Supplier of the Year’ award, which recognises suppliers who have delivered exceptionally high levels of service and product innovation over the last year.
The recent ‘Have your Say’ and ‘Christmas Operational Support’ campaigns are examples of how the partnership between Royal Mail and eDigitalResearch has been particularly effective. Through survey technology from eDigitalResearch, Royal Mail was able to rapidly gather information on people working within the Royal Mail Group who were able to support the operation during the exceptionally busy Christmas period. The data received enabled Royal Mail HR teams to coordinate resources effectively and minimise disruption for its customers.
Read MoreColleagues and Friends,
I am thrilled and proud to announce another great achievement for Canada Post’s Customer Value Management (CVM) team. On June 30th, we were awarded an International Business Award (sponsored by Dow Jones) in the category of Customer Service – CVM’s 4th international award since 2007.
The International Business Awards are the only global, all-encompassing business awards program honouring great performances in business. Nicknamed the Stevie for the Greek work “crowned,” the award will be presented to winners at a gala dinner on Monday, September 8 in the Shelbourne Hotel in Dublin, Ireland.
Recipients of the International Business Awards were selected from more than 1,700 entries received from organizations and individuals in more than 30 countries. Other finalists in our category include British Telecom Global Services, John Hancock Signature Services, Epicor Software, the Prudential, and Marriott Vacation Club International.
This recent award is further recognition that the Customer Value Management program at Canada Post is a recognized best practice and showcases our ability to compete against well-recognized multi-national organizations world-wide.
To those who have made a contribution, supported, or have expressed interest in this important initiative, my sincere thanks.
Janet LeBlanc
Director, Customer Value Management
Canada Post
N0280-2701 Riverside Drive, Ottawa K1A 0B1
Tel: (613) 734-6780
Fax: (613) 734-4392
email: [email protected]
Speaking to EurActiv, Dutch state secretary for economic affairs Frank Heemskerk rejected allegations that his country was “backtracking” on liberalising its postal market, saying he was committed to the fight for a level playing field across Europe.
According to him, full opening of the Dutch mail market – originally planned for 1 January 2008, but postponed due to Dutch objections to the introduction of a German minimum hourly wage for postmen – simply cannot take place until three conditions are met.
“The first condition is a formal one, which is that the Dutch Senate has not approved the postal law yet so it cannot be introduced yet,” he said.
The two other criteria include “a level playing field in Europe, in particular in the major markets such as Germany and the UK” and “fair” labour conditions.
In Germany, “the postal market may be formally open but in practice it’s not,” he said, urging the German government “not to take a protectionist approach but to open up their market to newcomers”.
Asked whether it is contradictory to oppose the introduction of a German minimum wage while, at the same time, seeking to enforce a similar practice in the Netherlands, the minister said the situation was “totally different”.
He stressed that “there are indications that newcomers are even paying below the minimum wages and that’s against the law. So, I want to have 100 pct certitude that they do not pay below minimum wage,” he explained, pleading for unions and employers to find agreement on “a gradual, step-by-step growth model” where newcomers improve the wages they pay as the market is opened and they increase their market share.
Read MoreThe Half-Year Results of 2008 mark the turnaround of HayPost from an ailing soviet dinosaur into an increasingly competitive and innovative postal operator. HayPost enjoys an increasing interest from the foreign and financial private sector to build public-private partnerships. In compliance with the Trust Management Program, HayPost has made significant progress in its transformation from a classical functional process oriented organization towards a market focused company.
On a year-to-year basis total revenues increased by 16% to AMD 2.6 bln ( USD 8.4 mln) for the first half year while operational expenditures grew by 8% to AMD 1.7 bln ( USD 5.5 mln) , particularly impacted by the world petrol price hikes, leading to net revenues (operational result) of AMD 0.9 bln (USD 2.9 mln). From the net revenues AMD 0.6 bln (USD 1.9 mln) have been used for expenditures for post office modernization, new technology, product and organization development, transformation management and building human capital. Depreciation of fixed assets amounted to AMD 0.5 bln (USD 1.6 mln) and lead to net negative result of AMD 0.2 bln (USD 0.65 mln)
Read MorePostcomm approved IDRS Ltd’s application to run a redress scheme for postal services. This follows extensive consultation with postal operators and stakeholders which began on the 30 April 2008.
The redress scheme will consider complaints about licensed products and services provided by licensed postal operators if a customer and a company are unable to resolve a complaint between themselves. It will provide resolution and redress for complaints while maintaining the principle that the primary responsibility for resolving consumer complaints sits with the postal operator.
The new arrangements will come into effect on the 1 October 2008. It will be funded by licensed postal operators. IDRS and licensed postal operators will now discuss and agree the details of the redress scheme. All documents can be found on the redress scheme in postal services – approval criteria page.
Key Note has just released an 85 page market assesment of business postal services in the UK.
The assessment report examines the market as it stands, focusing on the part of the industry for which licences are required. The report looks at how the mail markets operate on an international level, and suggesting how the market will develop in the future. Extensive research was conducted using information from the regulatory body Postcomm, as well as individual companies and European and international information sources. Key Note also invited key industry practitioners to take part in a virtual roundtable, to elicit views from within the industry itself.
According to Postcomm’s 2007 Competitive Market Review, published in October 2007, the UK addressed mail market was worth around GBP 6.6bn in 2006/2007, a figure, Postcomm confirms, that is largely based on The Royal Mail’s revenues.
However, Key Note estimates that the market size as slightly higher for that period, looking at The Royal Mail’s reported revenues and factoring in an estimated size for Royal Mail competitors, to arrive at a market size of GBP 6.9bn for 2006/2007. The Royal Mail Holding’s annual report for its 2007/2008 financial year shows revenues for its letters business as GBP 6,830m, a 0.3 pct decrease in 2006/2007 revenues (reported as GBP 6.8bn, rather than the GBP 6.6bn cited as market size by Postcomm in its Competitive Market Review). Key Note observed that, while The Royal Mail’s revenue had declined slightly, revenue from competitors has risen to compensate, which means that the market size remains at GBP 6.9bn.
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