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Read MoreCanadians who click online for bargains suffer long delivery delays
Shoppers seeking more variety and lower prices from online retailers in the U.S. are finding it’s taking weeks for packages to be delivered to Canadian addresses.
Toronto-based writer Stephanie Pearl-McPhee said she ordered yarn from a U.S. retailer in late September, and it took nearly three weeks before it was delivered. A package of yarn shipped from the United States typically arrives in Canada within four or five working days, McPhee said.
The Canada Border Services Agency said it has recorded an uptick in mail.
“The number of online purchases arriving by mail has recently surged, in part due to the strong Canadian dollar and the commencement of the holiday season — the busiest time of the year for postal services,” Chris Williams, a CBSA spokesman, said in an e-mail.
Williams said that despite challenging circumstances, the CBSA is releasing the majority of incoming mail into the Canada Post system for delivery.
Yvonne Yoerger, a spokeswoman for the U.S. Postal Service, said service standards and delivery times remain the same on the U.S. side. But, she said, she’s personally heard of some delays at the border.
Over the past few years, changing border security regulations along with increased volume have caused some border delays, said United Parcel Service spokeswoman Cristina Falcone. She said the rise of the loonie against the U.S. dollar over the past month may be affecting shipping times.
Read MoreGLS Netherlands started Express service
The GLS Netherlands express service guarantees the deliveries of parcel in a national level by 17:00 of next day. The customers can also book the delivery service by 9:00 and 12:00. GLS Netherlands also will extend the delivery on Saturday.
GLS also guarantee the money back in case of delays or deliveries in a different time as booked. “The company insures each parcel for a EUR 1000 value” said Aart Bon, Managing Director GLS Netherlands.
GLS Netherlands also offers a free software “Label – Lite 0.3”, which allows the customer to label the parcels and scheduled the express deliveries.
“GLS wants to offer more service to small and medium enterprises, which prefers One-Stop-Shopping, said Mr. Bon. “The additional express services means an important expansion of our portfolio”.
The national express services launched in October 2007 expand the range of service of GLS in The Netherlands; in addition to parcel delivery services, freight and warehousing services.
Read MoreEmirates Post and India Post in tie-up to offer money transfer through Indian postal network
The MoU was signed recently in New Delhi by Mr. Salem Al Shaya, Assistant Director General, Operations, Emirates Post and Mr. Faiz-Ur-Rehman, Director General of India Post, during a recent visit of an Emirates Post delegation.
The move is aimed at helping UAE residents send money to their relatives by using the secure UPU-approved IFS system that will ensure delivery of money to every corner of India at reasonable rates. India has a network of 155,333 post offices, the largest in the world, covering the remotest corners of the country.
Both sides expressed satisfaction at the level of cooperation between India and the UAE, and identified new areas, including parcels, Mumtaz and the Mail Transit hub in Dubai, to take the cooperation to the next level. The Emirates Post delegation included Saif Al Shehhi, Operation Director, and Nasser Qadoumi, consultant, postal services.
The two sides appointed teams to thrash out different issues before converting the agreement into an agreement. An India Post delegation will be visiting UAE next month to view Emirates Post’s facilities and arrangements, including IT systems, before implementing the system.
‘The UAE and India has always had friendly relations in all fields, including postal areas,’ said Mr. Salem Al Shaya. ‘As we have a large number of Indian customers, our efforts are focused on introducing better and more attractive products for them. This MoU is a significant development that will benefit hundreds of thousands of people in the India.’
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