CRM Transformation in the Postal Industry – Accenture
Technology Seminar – Accenture
Read MoreTag: Accenture
6th European Postal Services Conference 2003, Day 1, 14:00 Bacon
Responding to Liberalisation and Competition by Maximising Shareholder Value
Sylvain Bacon,
Postal Industry Managing Partner,
Accenture
Managing online returns
how do you send your goods back to an Internet company if they don’t fit or won’t work? That’s the question that has exercised almost every home shopper at one time or another; and if it troubles them, it troubles the e-tailers just as much. Pioneers soon realised they risked losing face, and business, if they didn’t get their returns policy right. Far from all of them have grasped this nettle adequately so far; but at least most of them seem now to have recognised the need to do so.
Read MoreAddressing Market and Management Challenges for Success in the 21st Century
Improving operational efficiency
Excelling at customer relationships
Developing the product portfolio
Building a network of businesses
Chris Brennan, Head of Global Postal Practice, Accenture
Managing the full customer range
Managing the full customer range – presentation by Mark Crego, Accenture at WMEA01.
View of postal CEOs on the key challenges facing their businesses
Summary case study of Correos/ Spanish Postal Service, Posti/Finland Postal Service & USPS
Post & Parcel Magazine
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.