Blackbay has announced that its Delivery Connect is being successfully implemented by Australian Air Express (AaE) to improve customer service by delivering a real-time mobility solution for AaE’s express freight services.
Read MoreHermes has struck a deal with Blackbay to use its Delivery Connect software – becoming a key component of a new integrated mobility solution.
Read MoreMicrosoft’s Windows Mobile platform has received a boost with the announcement the Royal Mail is rolling out a customised version of ALK’s CoPilot Live Professional satnav onto 25,000 of its GPS-enabled Intermec CN3 handsets.
The software will enable Royal Mail drivers to take the most efficient route to their destination and also enable customers to see the position of their tracked products in near real-time. This feature will be available to Special Delivery and Recorded Signed For items.
The 25,000 Windows Mobile devices are GPS enabled Intermec CN3 handsets and CoPilot Live Professional will be fully integrated with its on-board job despatch, management and proof of delivery application, Delivery Connect, from Blackbay.
The Delivery Connect system has a button which launches CoPilot, which is then automatically populated with the address details of the destination. On arrival at the destination, the navigation system reverts back to the Delivery Connect for signature capture and proof of delivery.
Royal Mail has announced the suppliers for its national mobile service project which will see 25,000 postal delivery workers equipped with handheld devices.
As reported by Computing in July, the introduction of the devices is part of a GBP 1.2bn IT-driven business transformation at Royal Mail designed to improve customer service by verifying the status of tracked letters or parcels.
The handheld devices are being supplied by Intermec, while CSC will develop and maintain the systems supporting the service. The CSC team also includes Blackbay, a provider of mobile workforce systems.
Royal Mail van drivers will be able to capture signatures at the point of delivery, eliminating the current paper-based processes.
Some 70,000 staff who delivers items by foot or bicycle will continue using a paper-based system to record signatures and delivery times, but the devices will roll out to all postal delivery workers in the future.
Trials for the handheld computers began late last year.
Blackbay today announced that DPD Ireland, formerly Interlink Ireland Ltd, has chosen Blackbay’s Delivery Connect mobile tracking solution to enable the real-time online tracking of deliveries for DPD Ireland’s customers. DPD Ireland, owned by La Poste, the French Post Office, and Ireland’s premier provider of next day parcel delivery, has awarded the contract worth in excess of GBP 1 million to Blackbay and global data capture hardware manufacturer Intermec.
The contract will see DPD Ireland implementing Blackbay’s Delivery Connect mobile software solution on Intermec’s integrated GPS and GPRS enabled CN3 rugged mobile computers. The CN3 will be rolled out to 600 couriers who will use the devices to track all deliveries from the point of collection through to proof of delivery.
Delivery Connect running on Intermec’s CN3 will enable DPD Ireland’s customers to track their parcels over the Internet in real-time. Ensuring the exact status and location of each delivery will be available at all times, reducing the need for customer queries.
Read More
Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.
