Tag: ComReg

ComReg reports on An Post quality of service performance between January and March 2008

Posted by | Jun 13, 2008 | |

The Commission for Communications Regulation (ComReg), the National
Regulatory Authority (NRA) for the postal industry in Ireland, today
published the results of its quarterly independent report on the Quality of
Service performance of An Post.

The report shows that:
• 78 pct of mail was delivered throughout the State within one working
day for the first quarter of 2008 against a target set by ComReg of
94 pct. This compares with a figure of 78 pct for the first and second
quarters of 2007 and 79 pct for the third quarter.
• 98 pct of mail was delivered within 3 working days against a target set
by ComReg of 99.5 pct. However, this figure drops to 97 pct for mail
delivered within Dublin County.
• 76 pct of mail posted in Dublin for nationwide delivery is reported as
delivered the next working day, while 80 pct of mail posted outside
Dublin for nationwide delivery is delivered within one working day of
posting.
• 83 pct of mail posted locally, outside of Dublin, for local delivery is
reported as delivered on the next working day. However only 75 pct of
mail posted in Dublin for local delivery was delivered the next working
day (Service performance in Dublin for Q1 2008 may have been slightly
impaired by the recent unofficial industrial action at 2 of An Post’s 28
Dublin Delivery Services Units).

ComReg is concerned with the lack of incremental improvement quarter on
quarter and with the corresponding quarter in 2007. Performance still
remains well short of the target of 94 pct.

The independent survey, conducted by TNS mrbi, is based on a nationally
representative sample of 7514 test mail items, posted and delivered
throughout the State to identify on time reliability of An Post’s domestic
single piece mail.

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An Post achieves sustained improvement in quality

Posted by | Mar 28, 2008 | |

An Post’s next-day delivery service improved by five per cent in 2007 (to 77 pct) over the previous year, according to quality monitor figures announced by ComReg today (March 27, 2008).

Most significant is the seven per cent improvement (to 73 pct) achieved in the busy October to December period, over the same quarter in 2006 (66 pct). This quarter includes the pre-Christmas and year-end rush during which An Post’s recorded a processing peak of almost eight million items in one 24 hour period across its four automated mails hubs.

An Post Chief Executive, Donal Connell says that quality improvement is the company’s primary focus for 2008:

International quality monitors also show steady and sustained improvement in An Post’s delivery of international letters and parcels over the past 18 months. Incoming parcel traffic directly generated by on-line and home shopping activity is growing by approximately 14 per cent year on year.

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ComReg reports on An Post quality of service performance for 2007

Posted by | Mar 28, 2008 | |

The Commission for Communications Regulation (ComReg), the National
Regulatory Authority (NRA) for the postal industry in Ireland, today published
the results of the 2007 annual report on the Quality of Service performance of An
Post.
The report for the calendar year of 2007 shows that:
• Overall 77% of single piece priority mail – i.e. standard correspondence – was
delivered within one working day throughout the State. This represents an
improvement of five percentage points in service quality performance over the
annual result in 2006. However, 77% next day delivery compares with a target
of 94% set by ComReg.
• 77% of mail posted in Dublin for nationwide delivery is reported as delivered
the next working day, an improvement of 7 percentage points over the annual
result for 2006, while 77% of mail posted outside Dublin for delivery
throughout the State is delivered within one working day of posting, an
improvement of 2 points over the annual result for 2006. These results indicate
that the level of performance improvement in Dublin in 2007 has not been
replicated in the provinces.
• Mail posted outside of Dublin for next day delivery in Dublin was the lowest
performing regional flow of mail, recording a 75% success rate.
• Traditionally mail posted locally for delivery within the county of posting has
outperformed the national figure. However in 2007 this mail flow performed
poorly and the results indicate no real difference in the performance of local
and long distance domestic mail. For example mail posted in Dublin for
delivery within the county recorded a 78% success rate while in the provincial
counties mail posted for delivery within the county recorded a success rate of
just 79%.
• 97% of all mail was delivered within 3 working days, a performance which
continues to fall short of the 99.5% target set by ComReg

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ComReg publishes its 2008-10 Postal Strategy Statement

Posted by | Feb 15, 2008 | |

The Commission for Communications Regulation (ComReg) today
published its Strategy Statement for the Postal Sector in Ireland for the
period 2008 – 2010. The statement sets out ComReg’s vision of a
dynamic and competitive market offering an increasingly wide range of
competitively-priced, quality postal products and services.

Postal services have long been recognised as an essential part of
Ireland’s economic infrastructure and this is reflected in the Universal
Service Obligation and other such safeguards in the interests of users.

The Strategy Statement notes that the European Council and the
European Parliament have now adopted a Common Position on the third
Postal Directive, setting a deadline of 31 December 2010 for the full
market opening of postal markets.

This new Directive will provide Member States with the flexibility to tailor
the regulatory framework to suit national characteristics. The Minister for
Communications, Energy and Natural Resources, Eamon Ryan TD, has
already announced that he will consult with stakeholders on the options
available to him before transposing the Directive into Irish Law. The need
to balance the desire for light-handed regulation with the need for proper
controls to deter any potential for anti-competitive activity will be
fundamental in determining how this is best achieved.

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