Tag: consumer focus

Postwatch, the UK watchdog for postal services, is to be disbanded, the majority of staff being made redundant. In just six days time, the work of postwatch is to be scaled-down and merged with energy watch and the National Consumer Council to form ‘Consumer Focus’.

Chair of Postwatch, Millie Banerjee, has written to Pat McFadden, the Minister responsible for the postal industry, giving her views on the challenging and turbulent times faced by the key players in the UK postal industry but was only cautiously optimistic that with the loss of regional representation, customers would be adequately supported and that there were likely to be “interesting and turbulent times ahead”.

Alongside the letter was a copy of Postwatch’s final publication, ‘Post, present and future’. The book gives a brief account of the postal scene as seen from Postwatch during its seven years of operation and some thoughts on the future and the challenges ahead. In her forward to the book, Millie listed the issues (the pension fund deficit, the cost of providing the universal postal service, declining mail volumes, poor industrial relations and the need for support for the post office network) that have come to dominate the postal sector.

She said she hoped that the forthcoming review of postal services would lead to speedy and positive action from the industry and the Government but from October 1st, championing the cause of postal customers would be shared among a number of organisations, notably Consumer Focus, Consumer Direct, Royal Mail, Post Office Limited and Postcomm.