Tag: Courier/Express/Parcels

DHL names EVP for Customer Experience Initiative

Posted by | Jan 16, 2006 | |

DHL today announced the appointment of Hans Hickler, the company’s Executive Vice President of Business Strategy and Implementation, to lead DHL’s new Customer Experience Initiative, which is focused on ensuring a superior customer experience across all touch points. Hickler will lead a dedicated executive team within the areas of customer care and contact and e-commerce services to evaluate and drive improvement to each customer touch point and all processes that impact the DHL customer experience. “The DHL Customer Experience team is dedicated to assuring that our company is positioned to deliver the best possible customer experience for every DHL customer,” said Hickler. “We will go above and beyond to make sure that DHL employees, from managers to couriers to call center reps, are delivering on the promise of a superior customer experience in every interaction they have.”

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German bid for TNT almost ready, shares rise

Posted by | Jan 16, 2006 | |

German private equity investor Cornelius Geber said on Monday a consortium planning a bid for Dutch mail and logistics company TNT NV was almost ready, sending the target company’s shares higher. Geber first signaled interest in TNT in November. British newspaper The Business reported on Sunday that he would prefer a friendly takeover, but was prepared to go hostile if the Dutch government, which owns 10 percent of TNT, opposed a deal. Geber, who has ties to US private equity group Blackstone, told Reuters the consortium was nearly ready, but declined to comment on whether a bid would be hostile or friendly. TNT has a market value of about 12 billion euros (USD14.5 billion). “We’re working on the topic,” he said. “The consortium stands almost complete.”

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Deutsche Post 'watching' UPS German mail move

Posted by | Jan 13, 2006 | |

A spokesman for Deutsche Post World Net said the company isn’t concerned by the prospect of UPS offering some letter-delivery services in Germany later this year. “We’re watching closely and taking it seriously, but we’re not that concerned, ” Deutsche Post spokesman Uwe Bensien told Dow Jones. On Wednesday, US-based UPS announced it would offer limited letter delivery to customers in Germany and some other European countries, starting in February. Bensien said mail is Deutsche Post’s key business, while it isn’t the core business of UPS, an express package specialist. “We’re set up for this and have the network and know-how,” he said.

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On Target

Posted by | Jan 12, 2006 | |

Target Express achieved a record consignment volume in the lead-up to Christmas by delivering 282,146 consignments in the week ending December 16.
It broke its existing record for weekly consignment volumes by 16,468 consignment

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ANC sees its busiest time

Posted by | Jan 12, 2006 | |

ANC Express says it has experienced its busiest ever 24-hour period, peaking on the night of December 19.
More than 194,000 parcels went through its two main sorting centres. The Newcastle under-Lyme hub processed 138,000 parcels and Marston Gate, Bedfordshire processed the rest.

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