In June 2013 InPost was recognised at the World Mail Awards when it won the Customer Service Award. Post & Parcel spoke to Jacek Powałka, International Marketing Director of InPost to find out the significance of the award for the company.
Read MoreRussian Post is launching a pilot programme in the Moscow area in which managers within the company’s head office will take personal charge of individual post offices.
Read MoreAustrian Post has opened a new call centre as it works to expand its customer service operations and improve service quality.
Read MoreRussian Post is now adopting a new system of quality standards to improve the customer service in its post offices.
Read MoreMEDS 2011 presentation by Dave Smith, Chief Customer Officer, Royal Mail.
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