USPS retail staff granted freedom of speech
Retail staff at the US Postal Service will no longer be forced to stick to a management-approved script when dealing with customers mailing packages from this month.
Read MoreTag: Customer Service
FedEx receives customer service gong
FedEx Express has won the Ruban d’Honneur award for “outstanding customer focus”, at the European Business Awards ceremony in Paris.
Read MoreFedEx applauded by customer service bodies
FedEx Customer Information Services (FCIS) has been awarded Certification to the International Customer Service Standard (ICCS) by the Customer Service Institute of America (CSIA).
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