Tag: DHL

DHL boosts South Asia trade with enhanced express services

Posted by | Oct 9, 2008 | |

DHL has enhanced its services within the South Asia/SAARC region with new air and ground express products designed to support trade between the neighbouring countries.

The new products are the expansion of the Blue Dart ‘Road Express’ service to Bangladesh and the introduction of the premium guaranteed money-back service ‘Express 10:30’ in Pakistan, Sri Lanka and Bangladesh. The South Asian Association for Regional Cooperation (SAARC) covers India, Pakistan, Bangladesh, Sri Lanka, Nepal, Bhutan and the Maldives.

During the last few years, DHL Express has made substantial investments of over USD 300 million towards the development and upgrading of its network infrastructure in India, including five gateways in Mumbai, Bangalore, Delhi, Chennai and Kolkata and over 150 retail outlets. In addition, a state-of-the-art Quality Control Centre and large shipment-processing areas aim at providing seamless express and logistics service solutions to Indian exporters.

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DHL Express and Trelleborg Sealing Solutions sign global distribution contract (Germany)

Posted by | Oct 9, 2008 | |

DHL Express and Trelleborg Sealing Solutions entered a 3-year multi-million EUR agreement. The contract is yet another extension of a successful partnership covering the last 6 years.
Trelleborg Sealing Solutions is a leading global supplier of precision seals for safety critical applications in the industrial, automotive and aerospace markets. The company offers a unique range of sealing products using proprietary materials, innovative manufacturing methods and patented products.
As a leading automotive supplier to tier-1 and tier-2 manufacturers their input begins in design, from the initial stages of vehicle development through to final build and aftermarket support.
DHL Express mainly serves Trelleborg Sealing Solutions with its Time Definite and EUROPLUS Day Definite road based products. Time Definite is a customized door-to-door export, import or domestic delivery of documents and parcels by 4 different precise time options on the next possible business day.

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62pct of Europeans will change provider if met with bad customer service

Posted by | Oct 9, 2008 | |

A study commissioned by DHL Express has revealed that the average European consumer spends more than two hours and 33 minutes per week dealing with customer services.
The independent online survey of 6,435 adults in France, Germany, Italy, Poland, Sweden and the United Kingdom, has revealed some consistent expectations amongst European respondents about customer service:
• Lengthy waiting times (86 pct) is cited as top frustration for Europeans dealing with customer service, yet 71 percent of Europeans had to wait up to a week for their problem to be resolved
• 62 percent said they would seek an alternative supplier of the product or service if they received bad customer service, and 66 per cent disliked automated answering services
• Interestingly, more European men say they prefer to deal with customer service operators face-to-face than women (34pct vs. 32 pct). When asked about their preferred method of communication, Britain and France are in agreement, opting to speak to a representative face-to-face (43pct), compared to the rest of Europe who prefer speaking to a representative on the telephone (40pct).
• When asked which industry provides the best customer service, opinions were mixed with banks, retail and hotels all ranking well, amongst others such as telecommunications, utility, restaurants, insurance, healthcare, express delivery and online industries. For instance, banks are rated as the best customer service provider, according to 22 percent of total respondents from Poland, France and Sweden, whereas the Italians and Germans consider retail companies to offer the best service (19pct). A quarter of Britons (24pct) have chosen the hotel industry, while 14 percent of respondents from France infer that hotels, restaurants, and banks provide equally good customer service.

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WH Smith to include DHL as well as Post Offices (UK)

Posted by | Oct 9, 2008 | |

WH Smith, which has already taken on the role of many Crown post offices across the UK is to expand the service with the inclusion of DHL postal points aimed primarily at Ebay users. The first postal point was introduced on Wednesday (8th September), allowing customers to purchase pre-packaged boxes.

According to the Press Association, WH Smith has seen a strong performance at its motorway, airport and station stores with a 15 pct hike in underlying full-year profits.

The group said it expected a “competitive Christmas trading season”, but hoped to buoy business with the roll-out of six more standalone book stores before the end of the year at airports, taking its total to 15.

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DHL boosts Asia Air Network with increased dedicated flights

Posted by | Oct 9, 2008 | |

DHL announced that it has increased the frequency of its dedicated Air Hong Kong flights from Hong Kong to Nagoya, Taipei, Seoul and Singapore. Flights to these cities have been increased to six times per week, up from the current five times a week, representing a 20 per cent increase in capacity for each of these four cities.

From October 27, Air Hong Kong, a 60/40 joint venture between Cathay Pacific and DHL, will now operate four additional A300-600 flights on Day 6 on these routes. This represents an increased dedicated capacity of 45 tons per week on each of the four routes to serve the needs of growing intra-Asia trade.

The increased dedicated capacity on the Asia Air Network comes on the back of DHL’s recent announcement of the expansion of its Central Asia Hub (CAH) at Hong Kong International Airport five years ahead of schedule. With a total investment of USD 210 million, the CAH facility is the first large-scale automated Express hub in Asia Pacific with a throughput of 75,000 pieces per hour (pph) of flyers and conveyable shipments, significantly bolstering DHL’s operational capability in Asia.

With over 40 per cent market share and USD 2.2 billion invested in the region, DHL’s investment in the CAH and enhancement of its Asia Air Network provides the core backbone to further enhance service excellence to extend its market-leading position in Asia Pacific.

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