Businesses benefit from postal competition
Competition in the postal market is showing “great promise” as businesses benefit from lower mail prices and a better service, the industry regulator said today.
Postcomm said its latest Business Customer Survey showed a competitive market had delivered early benefits, although more progress was still needed.
One fifth of the 1,213 firms quizzed said mail prices had reduced significantly, while 34% thought the quality of Royal Mail’s service had improved and 38% believed the choice of operator had improved.
Sarah Chambers, chief executive at Postcomm, said: “The results of the survey show there is great promise for the further development of competition in the UK mail market, but it is clear there is much still to be done.
“Although Royal Mail remains by far the largest operator in the market, competition has encouraged it to raise its game, especially on quality of service.”
Postcomm said twice as many businesses had switched to major competitors such as TNT, DX and DHL than in the previous year.
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