Tag: Europe

Postwatch, the watchdog for postal services, welcomes the survey findings published today by the industry regulator, Postcomm, showing that UK businesses want the introduction of full competition in the postal market. Postcomm’s survey of business mailers reveals that 80 percent favour competition in the postal market, and that many would like to have seen competition introduced earlier than 1 January 2006. Greater customer choice, the potential to lower prices, and incentivising Royal Mail to improve performance were the main reasons given for favouring competition. Commenting on the survey findings, Gregor McGregor, Chief Executive of Postwatch, said: “Competition will put customers in the driving seat, ensuring that they can choose the service provider that is best suited to their needs. These findings confirm that businesses want competition in the UK postal market, and recognise the many benefits that ending Royal Mail’s monopoly will bring.”

Survey carried out by LEGG for Postcomm
Table of Contents
1 Executive Summary
2 Survey Methodology and Sample Characteristics
3 Understanding customer needs and customer classification
4 Understanding Key Characteristics of the Mail Market
5 Awareness of Competition and Switching Behaviour
6 Opinions of Service Provided by Royal Mail and Other Operators
7 Opinions on Access Agreements
8 Customers’ Views of Postcomm
P:LibraryPostalPostComm Formal Documents2005_Business_Customer_Survey_LECG.pdf